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一家酒店會選擇怎么樣的規模和營銷渠道模式?

yijiajiudianhuixuanzezenmeyangdeguimoheyingxiaoqudaomoshi


來源:【人和時代?中國】酒店vi設計公司 發布時間:2012-05-25 10:55:21 查看次數:

一家酒店會選擇怎么樣的規模和營銷渠道模式?酒店營銷渠道模式的選擇
    一家酒店選擇什么樣的營銷渠道模式,,以直接營銷為主,還是以通過中間商銷售為主,這是酒店面臨的一個選擇。如采用中間商,還需要確定一個渠道長度與寬度的問題,短渠道主要是利用旅游代理商和旅游經銷商的一層渠道,為長渠道則需涉及旅游批發商;寬口徑的渠道是在同一層次只精選幾個得力的中間商,建立密切聯系,以求在某目標市場中取得較大市場份額,同時也能加強對渠道的控制。究竟如何選擇,還需綜合考慮以下幾方面因素:
   (1)市場特點
    旅游市場的容量、購買頻率的高低、各細分市場的地理分布、人口分布以及不同市場對不同營銷方式的反應如何等等,這些市場的特點五一不影響著酒店渠道模式的選擇。如果目標市場規模非常大,為方便顧客預訂,使用較多的中間商即寬渠道可以達到更大市場覆蓋面。如果訂單常常來自小批量預訂,則需較長的營銷渠道,而大批量的團體預訂和會議預訂則往往通過一個中間商,或由主辦單位直接與酒店接洽訂房,渠道很短。如果某酒店的主要客人集中于某些特定地區,就應考慮直接在該地設立酒店自己的辦事處,進行零渠道直接銷售。而相反,如果酒店的顧客分散在世界各地,則需較多的旅游中間商代理銷售。此外,顧客對不同營銷方式的態度也是應考慮的因素,如隨著網絡技術的發展,網上預訂因其方便快捷深受顧客歡迎,因此酒店業應積極加入電子預訂系統。
   (2)酒店產品與服務的特點
    商務酒店宜采用直接銷售或較短的渠道,直接與目標市場的公司企業接觸;而休閑度假酒店其目標市場分散,更多會利用旅行社代理。同一家酒店的不同產品與服務的銷售渠道也不盡相同:客房是酒店預訂的主產品,多采用中間環節,而其餐飲、娛樂健身等設施則重點面向住店客人及當地居民及企業進行直接促銷與銷售。
   (3)酒店自身條件與經營意圖
    一家酒店的規模決定了它的最大接待能力,而它所接待的顧客規模及層面分布又影響了它的渠道選擇。例如,某酒店可使用客房為500間,假設它全年全部出租,即出租率為100%(不考慮雙開率和因離抵時間差所造成的高于100%的出租率情況),則其年最大接待能力為365000人(按一年365天,每間客房住2人計);而一家只有50見客房的酒店,年最大接待能力為36500人。則它的渠道自然會比前者窄。
    酒店的財力也決定了對營銷渠道的選擇與控制。力量單薄的小酒店跟德國地依賴旅行社為其帶來客源,減少營銷活動的開支,而實力雄厚的大酒店雖然也利用旅行社,但也非常重視自身渠道的建議,如只要在目標市場區域設立辦事處直接銷售,同時大酒店在與旅行社的合作中,也比小酒店更有控制權。有的酒店,尤其是國際性酒店,還設立旅游部,將旅行社組團、接團的業務納入自己的體系。
    酒店營銷渠道的選擇自然不能有悖于酒店的總體經營意圖。如上海酒店VI設計希望維持其豪華、高檔的形象,則會盡量減少旅行團與普通會議的客人,采用更為直接的方式對目標市場進行促銷活動?;蛘哂械木频陮τ谥虚g商的信譽。形象非常重視,對目標市場也很有選擇性,則應考慮加強酒店自身銷售能力及利用較短的營銷渠道。
    酒店營銷人員的素質也會影響渠道選擇。如酒店自身營銷力量有限,人員不具備涉外銷售的條件(如相應的專業知識、流利的外語水平、豐富的談判與營銷經驗等等),最好還是委托旅行社或其他旅游中間商代理銷售。

The hotel will choose how the size and marketing channels? The choice of hotel marketing channel mode
    A hotel to choose what kind of marketing channels, direct marketing, mainly through intermediaries sales, hotel facing a choice. Such as brokers, also need to determine the length and width of a channel, short channel is the use of travel agents and travel distributors layer channels is required for long channels are related to tourism wholesalers; wide caliber of the channels at the same level only selected a few competent intermediaries, to establish close contact in order to achieve greater market share in a target market, but also to strengthen the control of the channel. How to choose, the need to consider the following factors:
   (1) market characteristics
    The capacity of the tourism market, to buy high and low frequency, geographical distribution of all segments of the population distribution, as well as the reaction of the different markets for different marketing, these markets are characterized by 51 does not affect the choice of hotel channel model. If the target market size is very large, for the convenience of our customers booking more middlemen wide channels to achieve greater market coverage. Orders often come from small quantities of reservation, you need a longer period of marketing channels, and large quantities of group bookings and conference booking, often through a broker, or contact reservations directly with the hotel by the organizers, the channel is very short. If a hotel guest is concentrated in certain areas, they should consider the establishment of the offices of the hotel directly in the ground, zero-channel direct sales. On the contrary, if hotel customers scattered around the world, you need more travel brokers sales agent. In addition, the attitude of the customers of different marketing methods that should be considered factors such as the development of network technology, online booking for its convenient welcomed by customers, the hotel industry should actively join the electronic reservation system.
   (2) the characteristics of hotel products and services
    Business hotels should adopt the direct sales or shorter channels, direct contact with the target market for companies; resort hotel its target market fragmentation, more travel agents. With different products and services of a hotel's distribution channels are also different: the rooms are the main products of the hotel reservations, use of intermediate links, and its dining, entertainment and fitness facilities are the focus for hotel guests and local residents and businesses direct marketing and sales.
   (3) Hotel conditions and management intent
    A hotel the size of its maximum reception capacity, and it received customer scale and level of distribution of its channel selection. For example, a hotel room for 500, assuming that all rental throughout the year, the occupancy rate of 100% (without regard to the double rate and from the arrival time difference caused by more than 100% occupancy rate), its maximum reception capacity of 365 000 people (365 days a year, each room occupancy is 2 dollars); and one of only 50 room hotel, the maximum reception capacity of 36,500 people. Narrow channels will naturally than the former.
    Resources of the hotel also determines the choice and control of marketing channels. Strength thin small hotel with Germany to rely on travel agents to bring tourists to reduce the expenses of marketing activities, while the strength of the hotel, although the use of travel agents, but also attaches great importance to the recommendations of its own channels, such as set up offices in the target market area direct sales at the Hotel in cooperation with travel agencies, but also more than the small hotel control over. Some hotels, especially international hotel, but also the establishment of the Ministry of Tourism, the travel agency group, Meet the group's business into its own system.
    The choice of hotel marketing channels naturally can not be contrary to the intent of the overall business of the hotel. If the hotel hopes to maintain its luxury, upscale image, it will minimize the tour groups and guests of the meeting, more direct way to the target market promotional activities. Or some hotel brokers credibility. Image very seriously, the target market is also very selective, you should consider strengthening the hotel's own sales ability and shorter marketing channels.
    The quality of hotel marketing personnel will also affect channel selection. Such as the hotel itself is limited marketing power, do not have foreign sales conditions (such as the appropriate professional knowledge, fluent in foreign language proficiency, negotiation and marketing experience, etc.), the best or commissioned sales agent for travel agents or other travel intermediaries.
 

(版權所有:轉載請注明來源于【人和時代?中國】 http://m.wuxiancewen.com.cn 作者:先鋒)


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